Group Reservations Agents (m/f)

Descrição: Are you looking for a new professional challenge and interested in working in a multicultural contact center environment? Vertente Humana, a human resources company, is recruiting Group Reservations Agents (m/f) for a prestigious client company. Main functions:
· Responds in a professional, efficient, friendly manner to communications from guests, travel agents, and referral networks concerning reservations arriving by telephone;
· Maintain a positive selling approach to maximize yield (lead by example when attending to guest requests) Creates and maintains accurate reservation records, promptly processes any cancellations and modifications;
· Resolving Conflicts, Making Decisions/Negotiating;
· Understanding the implications of new information for both current and future problem-solving and decision-making.
· Using Company Systems to enter data or process information. Working schedule: rotating shifts from 7 a.m. to 7 p.m from monday to friday.
Location: A...