Group Sales Agent

Principal Accountabilities
• Provide excellent customer service throughout the booking process, addressing any concerns or enquiries promptly and professionally
• Employ sales techniques in order to secure and process invoices for guests in a timely manner
• Build and maintain relationships with clients to encourage repeat business and referrals
• Maintain accurate records of sales activities and provide regular reports to management
• Quote and setup new group requests in the system (BEE)
• Responding to incoming quotes and emails within a 24 turnaround time
• Manage group bookings from A-Z , including but not limited to chasing payments, balancing and completing legal requirements
• Update groups with changes and additions as needed
• Manage Charter and Theme cruises
• Book and manage International Group Bookings
• Manage special projects that may arise
• Perform other duties as assigned on an ad-hoc basi...