Group Service Representative

Job Summary

As a Group Service Representative, you help build, serve and maintain business relationships with members and clients. You drive results by reviewing special requests and helping promote and sell products and services based on client needs and your unit’s business objectives and strategies. You help analyze member/client needs and develop and implement personalized solutions. You ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. Interpersonal savvy is therefore essential. You will be responsible for a dedicated territory and the related objectives.

Responsibilities

• Handle groups greater than 50 employees.
• Support assigned clients in terms of managing and administrating group insurance plans.
• Establish and maintain client relationships by identifying current and potential needs and promoting client retention.
• Advise various partners, stakeholders...