Group Solutions Specialist Bilingual Role

Take on a pivotal role as a Bilingual Group Solutions Specialist with RBC in Mississauga, where you'll prioritize client needs in Group Benefits and Annuities. Utilize your language skills to foster positive relationships.
This full-time position includes critical client support for the Group Benefits and Group Annuity teams. You will handle inquiries, resolve issues efficiently, and maintain high service standards while enhancing your knowledge of financial products. Adaptability and commitment to ongoing learning are crucial in this dynamic environment.
Key Responsibilities:
• Serve as the first contact for client inquiries
• Research and manage customer issues effectively
• Comply with service level targets for client availability
• Engage in continuous learning about products and processes
• Provide tech support and guidance online
Requirements:
• Bilingual proficiency in French and English
• Background in high-volume customer service
• Excellent or...