Groups Reservations Agent

Groups Reservations Agent Pepperclub Hotel, Cape Town Reports to: Reservations Manager Pepperclub Hotel is recruiting a confident, detail-driven Groups Reservations Agent to join our 5-star team. This role suits someone who thrives on complexity, manages volume calmly, and takes full ownership of group and series bookings from enquiry to arrival. About the Role You will manage the full groups reservations lifecycle including enquiries, quotations, room blocks, rate management, payment follow-ups, and arrival preparation. The role requires high accuracy, disciplined follow-up, and strong coordination across departments to ensure a seamless guest and operational experience. Guest Experience & Communication • Handle group enquiries via email, calls, and WhatsApp within required turnaround times • Deliver clear, professional communication aligned to 5-star and LQA standards • Build confidence with agents, corporates, and organisers through accurate quoting • Prepare arrival correspondence ...