Groups Reservations Agent

Job Description

Groups Reservations Agent

Pepperclub Hotel, Cape Town

Reports to: Reservations Manager

About The Role

You will manage the full groups reservations lifecycle including enquiries, quotations, room blocks, rate management, payment follow‑ups, and arrival preparation. The role requires high accuracy, disciplined follow‑up, and strong coordination across departments to ensure a seamless guest and operational experience.

Guest Experience & Communication

• Handle group enquiries via email, calls, and WhatsApp within required turnaround times
• Deliver clear, professional communication aligned to 5-star and LQA standards
• Build confidence with agents, corporates, and organisers through accurate quoting
• Prepare arrival correspondence and group check‑in packs at least seven days prior to arrival

Reservations Processing

• Create, manage, and upda...