Groups Reservations Agent

Job Description
Groups Reservations Agent
Pepperclub Hotel, Cape Town

Reports to:
Reservations Manager

Pepperclub Hotel is recruiting a confident, detail-driven
Groups Reservations Agent
to join our 5-star team. This role suits someone who thrives on complexity, manages volume calmly, and takes full ownership of group and series bookings from enquiry to arrival.

*About The Role *
You will manage the full groups reservations lifecycle including enquiries, quotations, room blocks, rate management, payment follow-ups, and arrival preparation. The role requires high accuracy, disciplined follow-up, and strong coordination across departments to ensure a seamless guest and operational experience.

*Guest Experience & Communication *

• Handle group enquiries via email, calls, and WhatsApp within required turnaround times
• Deliver clear, professional communication aligned to 5-star and LQA standards
• Bu...