Groups Reservations Executive

Millennium Hotel and Conference Centre Gloucester London is seeking a Groups Reservations Executive who will be responsible for professionally managing and maximising the customer journey touchpoints of Group Accommodation clients, their representatives and guests.

Groups Reservations Executive Key Responsibilities will include:

• Process will incorporate all upselling opportunities against targets.
• To constantly update Delphi system for accurate and up to date reflection of client requirements, inventory confirmed and revenue expectations for the stay.
• Management of payment schedule post-handover – comply with all M&C credit policies and escalate any concerns regarding client payments to Groups Manager in a timely manner.  
• To post all post-handover payments.
• To post (or arrange accurate routing) of all charges to ensure accurate daily financial reporting and elimination...