Guest Communication Service Assistant

Job Summary

Responsible for receiving, documenting, and managing guest complaints and inquiries through calls, messages, and in-person interactions. Ensures all concerns are properly recorded and promptly forwarded to the Manager or appropriate department for resolution. Provides professional front desk support, maintains guest relations standards, and prepares required operational and performance reports.

Key Responsibilities and Competencies (Bulleted JD)

• Receive and handle incoming calls, messages, and documents professionally
• Welcome and assist visitors, applicants, clients, and guests
• Receive, document, and validate guest complaints from calls, SMS, and in-person interactions
• Forward all complaints and concerns to the Manager or concerned department for proper resolution
• Coordinate with the Supervisor/Manager regarding guest concerns, actions taken, and follow-ups
• Ensure proper recording and endorsement of u...