Job Description
What you’ll do...
We are looking for a Guest Experience Agent to join the team at SLS Barcelona. Under the
guidance of the Guest Experience Manager, you will be responsible for providing a naturally friendly,
helpful, and responsive, level of service to all our guests from arrival to departure.
- Greet and assist guests in a warm, courteous, and professional manner.
- Accommodate general and unique requests.
- Inform guests of the facilities and all the things to do in the hotel, including providing information
on our restaurants and bars.
- Analyze customer feedback and reviews to continuously improve overall rating, scores and
metrics.
- Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming
for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.
- ...
Apply for this Job
Submit your application for the Guest Experience Agent position at SLS.
Apply Now Save for Later