Guest Experience Agent - Kimpton Vividora Barcelona

**What’s the Job?**



As Guest Experience Agent, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador.



You’ll report to the Guest Experience Supervisor.



**Your day-to-day**



+ Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.

+ Accommodating general and unique requests.

+ Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics.

+ Provide information on hotel services and facilities.

+ Answer phones in a prompt and courteous manner.

+ Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.

+ Perform other duties as assigned including guest room tours, concierge services, special guest requests and ...