Guest Experience Agent

**Guest Experience Agent**

**Description for Internal and External Candidates**



Are you a guest-focused professional with excellent communication skills and a passion for service excellence? We are looking for a **Guest Experience Agent** who will be the voice and face of the hotel, ensuring every guest interaction is handled with care, efficiency, and **True Hospitality** .



**A little taste of your day-to-day:**


Every day is different, but you’ll mostly be:



+ Handling all incoming and outgoing guest calls in a professional, friendly, and efficient manner.

+ Responding to guest inquiries, requests, and complaints via telephone and in person.

+ Acting as a key point of contact for guest requests, coordinating with relevant departments to ensure timely resolution.

+ Managing wake-up calls, message handling, and call transfers accurately.

+ Providing information about hote...