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Guest Experience Agent (Russian Speaker)

RAFFLES
full-time Manama, Manama Information and Record Clerks
Posted:
June 08, 2026
Location:
Manama, Manama, Bahrain

Job Description

Job Description

  • Greet guests at the limousine and ensure that they are escorted safely to their Hotel room.
  • Greet guests on arrival at the hotel and conduct check-in and registration procedures.
  • Check suites prior to guest check-in to ensure they are clean, properly equipped and in high standard of maintenance.
  • Implement and maintain guest guest recognition program.
  • Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up.
  • Maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.
  • Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.
  • Upsell all hotel rooms, spa, gallery and F&B outlets.
  • Entertain guests when appropriate.
  • Assist the cashiers with guest bil...

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Job Overview

Job Type: full-time
Location: Manama, Bahrain
Posted: June 08, 2026
Deadline: July 18, 2026