Guest Experience Agent

What's the job?

Guest Experience Agents (GEA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.

They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.

Your day-to-day

FINANCIAL RETURNS:

• To assist the Guest Experience Leader (GEL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes.
• Handling Guest check out and billing in an efficient, friendly and hassle-free manner.

PEOPLE:

• Promote the Holiday Inn Express 'one team approach' and reliable service through daily communication and coordination with all team members.
• Participate in programs...