Guest Experience Agent

Guest Experience Agent - AAT Kings  

Location: Ayers Rock / Yulara

About the role 
For over 100 years, AAT Kings has been sharing the very best of Australia and New Zealand with travellers from around the world. Based in Yulara, right on the doorstep of Uluru, our Guest Experience Agents will promote, sell and provide advice on our amazing AAT Kings products, creating lifetime memories for our guests

Day to day, you will:

• Retaining bookings by cross-selling and upselling across our touring brands.
• Supporting customers and trade partners when departures are withdrawn, offering suitable alternatives.
• Handling escalated customer queries and resolving concerns with a solutions-focused approach.
• Managing reporting, rescheduling, and database administration.
• Building strong relationships with customers to truly understand their travel needs.
• Supporting the Contact C...