Guest Experience Associate

The Job

We are looking for a Guest Experience Associate to join a high-performing hospitality team and act as a brand ambassador across Flex properties. This role plays a critical part in delivering exceptional guest experiences while supporting revenue optimisation, occupancy, and service quality.

Working in a shift-based environment, you will be the primary point of contact for guests throughout their stay, ensuring seamless check-ins, proactive service delivery, and quick resolution of any issues. You will collaborate closely with internal teams to maintain high service standards and contribute to continuous improvement across operations.

Key Responsibilities

• Greeting guests and handling check-in and check-out processes.
• Creating meaningful engagement with guests by anticipating needs and maintaining active interaction throughout their stay.
• Delivering high-quality customer service by addressing guest requests, concerns, and inci...