Guest Experience Concierge

Reporting to the Manager, Loyalty & Guest Experience responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Consistently offers professional, engaging and friendly service in accordance with Forbes Travel Guide standards. 
• Provides information to all guest inquiries and coordinates all guest requests by creating a meaningful itinerary for special arrangements or services in an efficient, professional and warm manner.
• Maintains complete knowledge of all hotel features, services attractions, amenities, locations and hours of operation, all hotel and competitor restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, amenities, local events, attractions, holiday schedules
• Assist guests with any plans or arrangements they require
• Assist guests regarding hotel facilities in an informative ...