Guest Experience Executive (Hilton Singapore Orchard)

**Job Identification:** 208302
**Job Schedule:** Full time

**Position Statement**
The Guest Experience Executive greets and registers guests, providing prompt and courteous service. He/ she checks guests out of the hotel and resolves guests’ challenges throughout their stay in the hotel, upgrading or promoting hotel services and amenities, upselling products to guests.

**What will I be doing?**
As the Guest Experience Executive, you will be responsible for performing the following tasks to the highest standards:

+ Be the brand ambassador of hotel, providing a positive “first impression” while guests walk-in to the hotel.
+ Create a “WOW” experience of guests by deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
+ Proactively greet guests at arrival lobby, providing direction, escort guest to the destination, responding with appropriate actions & provide accurate informa...