Guest Experience Expert (Butler Service Desk)

ST REGIS BUDAPEST

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 55 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis Hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by the signature St. Regis Butler Service.

POSITION SUMMARY

The Butler Service Desk is the central hub of St. Regis Butler Services and plays a vital role in delivering personalized, anticipatory luxury service. The team serves as the primary point of contact for all guest requests across phone, email, SMS, and in-person interactions, ensuring every experience is handled with warmth, precision, discretion, and efficiency. Guided by the House Commitments to Delight, Enga...