Guest Experience Expert

**Additional Information**
**Job Number** 26015476
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, Victoria, Australia, 3000
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**Schedule** Part Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests, supply guests with directions and information regarding property amenities, services, and hours of operation, and local a...