Guest Experience Lead (GEL)

McDonald's
Full-time NORMAL, IL other-general
Posted:
June 17, 2026
Location:
NORMAL, IL, United States

Job Description

Guest Experience Lead

Pay: $15–$17 per hour (depending on experience)

Position Description:

Become a Guest Experience Lead at McDonald's! Your focus is delivering outstanding customer service and ensuring every guest leaves happy. You’ll support the team and help create a welcoming, efficient restaurant environment.

Key Responsibilities:

+ Welcome customers and assist with kiosks or mobile orders

+ Resolve customer service issues quickly and professionally

+ Support team members during busy periods

+ Promote digital ordering and loyalty programs

Qualifications:

+ Positive attitude and commitment to customer satisfaction

+ Ability to work in a team

+ Flexible schedule including evenings and weekends, if required

Benefits:

+ Tuition assistance at any accredited institution

+ Free college through Colorado Technical University Online

+ 401(k) with...

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Job Overview

Job Type: Full-time
Location: NORMAL, United States
Posted: June 17, 2026
Deadline: June 22, 2026