Guest Experience Maker (GEM) - Six Senses Douro Valley

Six Senses Douro Valley are currently seeking an experienced Guest Experience Maker to join the team.

What is a GEM? A hybrid role between reception and guest relations, you will be tasked of welcoming and ensuring all of our guests are looked after, before, during and after their stay to provide a seamless, stay going above and beyond.

If you have the legal right to work in Portugal, speak fluent English and Portuguese, and love providing exceptional service in a wonderful setting, then come join us!

Below are a few duties you will be expected to do:

+ Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
+ Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.
+ Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
+ Prepare all ar...