Guest Experience Manager - Gibbons, Whistler, BC

Who We Are

At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences. 

Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence.

The Opportunity

As Guest Experience Manager in Whistler, your primary responsibility is to deliver a seamless, first-class Gibbons Guest Experience from pre-arrival through post-visit engagement. You will lead the Guest Experience team to ensure every guest interaction reflects The Gibbons Way while strengthening guest relationships, managing performance metrics, and enhancing brand loyalty across our Whistler hospitality venues.

This role oversees guest outreach, experience quality, reputation management, VIP engagement, and membership conversions. You will collaborate with marketing, operations, and exte...