Guest Experience Manager

John Clements Consultants, Inc

Full-time Parañaque City, Metro Manila Supervisors of Personal Care and Service Workers

Posted:

March 02, 2026

Location:

Parañaque City, Metro Manila, Philippines

Job Description

  JOB DESCRIPTION: 
 Establishes and maintains department organization, manning and productivity ensuring a smooth
 Praises positive performance and provides coaching or performance discussions when standards are not met
 Liaises with Reservation Manager on resolution of hotel reservation issues.
 Works closely with Casino VIP Services team
 Creates a positive and a highly motivated working environment that promotes and develop teamwork
 Utilizes and develops communication tools and channels for the dissemination of information and workflow in all sections
 Ensures proper manning of the VIP Reception during peak hours for arrival and departure
 Handles guest’s requests with appropriate follow-up
 Handles guest complaints and reports them on a timely manner to concerned Department Head/ Division Head. Facilitates provision of recovery amenity with apology note.
 Supports the Front Office u...
                

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Job Overview

Job Type: Full-time

Location: Parañaque City, Philippines

Posted: March 02, 2026

Deadline: April 11, 2026