Guest Experience Manager

Recruiter:
Phoenix Recruitment
Job Ref:
JHB /DB
Date posted:
Tuesday, February 24, 2026
Location:
Sabi Sands, South Africa
Salary:
Monthly
SUMMARY:
Award-winning Game Lodge based in Sabi Sand is looking for a Guest Experience Manager to be the custodian of the guest journey across the property.
This role is responsible for shaping, delivering and continuously refining a guest experience that is emotionally resonant and deeply personal.
The suitable candidate ensures that every guest interaction from pre-arrival to post-departure reflects the brands values, sense of place and commitment to presence, warmth and intuitive service.
This is a leadership position that sits across departments to align people, spaces, guest experiences and service moments into one coherent guest experience.
POSITION INFO:
Duties:
Guests feel seen, anticipated, and cared for; that the guest journey is intentional, consistent, and memorable
Guest-facing team...