Guest Experience Manager

InterContinental Wellington is an iconic location in the heart of Wellington city. We have a strong passion for developing great people and are looking for a **Guest Experience Manager** to join us on our journey as we continue our business growth.

**Your day to day**

For this key role, we’re seeking someone to help guide the front office team in delivering outstanding guest service and seamless hotel operations, ensuring guests receive prompt attention and personalized recognition throughout their stay.

An overview of your key responsibilities:

+ Managing priorities to ensure your team delivers exceptional, memorable experiences
+ Supervise, direct and support all Front Office colleagues and other areas of the hotel during peak periods or as required
+ Developing your team’s skills to achieve results that enhance hotel performance
+ Oversee your shift and take responsibility for managing the day’s check-ins and check-outs, including those...