Guest Experience Officer (Contact Centre), Park Operations

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world‑renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature‑based experiences, green public spaces and an eco‑friendly resort.

Job Duties and Responsibilities

• Be well‑versed in information of all 4 Parks (Singapore Zoo, Night Safari, River Wonders, and Bird Paradise).
• Effectively manage guests’ enquiries and feedback within set SLAs and via various channels and platforms (which include, but are not limited to, emails, calls, livechat, and social media).
• Able to identify problem statements / issues and provide appropriate handling to escalated cases.
• Maintain a high sta...