Guest Experience Supervisor Jasper Columbia Icefield

Guest Experience Supervisor Jasper Columbia Icefield

Pursuit Collection Jasper, AB — $21 an hour — Full‑time seasonal role (Spring/Summer 2026). The position is located in Jasper, Alberta and focuses on delivering exceptional guest experiences across all attractions and services.

Role & Responsibilities

• Coordinate and participate in the daily operation of the Guest Experience team, including training, scheduling, recognition, and performance management.
• Oversee daily operations of Agents and Lead Hands, providing on‑floor leadership.
• Collaborate with the Transportation team (primarily Dispatch) to ensure operational efficiency and resolve issues.
• Support, train, coach, and encourage the Guest Experience Team to deliver an interactive, professional service that exceeds guest expectations.
• Implement and enforce SOPs related to service, operational, safety, and employee engagement standards.
• Focus o...