Guest Experience Supervisor

To maximize customer satisfaction by providing an efficient and multi-lingual guest contact function as well as directing and controlling all activities of subordinates ensuring the hotel meets its guest satisfaction objectives.

1. Prepare duty roster ensuring most efficient use of manpower resources.

1. Key in guest arrival details from guest registration cards accurately and punctually.

1. Post charges to individual or group folios acurately and punctually.

1. Ensure that all group billing instructions are properly adhered to.

1. Obtain credit card approvals for in-house guests prior to departure.

1. Check and post PPV bills to guests folios.

1. Conduct money changing transactions accurately and efficiently as per hotel policy.

1. Close at the end of each shift a...