Guest Experience Supervisor

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a guest experiance supervisor who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.



A little taste of your day-to-day:



Every day is different, but you’ll mostly be:



● Kicking off truly memorable guest experiences with the warmest of welcomes



● Acknowledging IHG Rewards Club members and returning guests in person or over the phone



● Taking, managing, and receiving payments for guest bookings



● Making the check-in and check-out process feel swift and seamless



● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations



● Being our guests’ trusted contact – helping with everything from bill issues to re...