Guest Experience Supervisor (Welcome Experience)

Additional Information
Job Number
Job Category Rooms & Guest Services Operations
Location W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374 VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Position Summary
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if ne...