Guest Experience Team Lead Jasper Columbia Icefield

Guest Experience Team Lead Jasper Columbia Icefield

Full-time, seasonally based (Spring/Summer 2026). Location: Jasper, AB.

At Pursuit, we create opportunities for guests to truly connect with iconic destinations. Our experiences include world‑class attractions, distinctive lodges, restaurants, retail, and transportation services that immerse guests fully in the site. Friendly staff, thoughtful amenities, and delightful details make every visit personal and unforgettable.

Responsibilities

• Support, train, coach, and encourage each member of the Guest Experience Team to provide an interactive and professional guest experience, exceeding expectations.
• Focus on operational excellence, employee training and development, service standards, and consistency.
• Act as a role model to all agents and, when required, cover frontline service.
• Ensure a memorable and positive experience for guests and staff by implementing st...