Guest Relation Agent ( Russian Speaker )

•    Guest Welcome: Greet guests warmly upon arrival, ensuring a positive first impression that aligns with Swissôtel’s luxury standards.

•    Personalized Assistance: Provide personalized services by addressing guest inquiries, coordinating special requests, and anticipating their needs.

•    Information Provider: Offer detailed information about the resort’s services, facilities, activities, and local attractions to enhance the guest experience.

•    Complaint Resolution: Address guest concerns or complaints promptly, escalating unresolved issues to the Guest Relations Manager or Assistant Manager.

•    VIP Handling: Assist in the preparation and execution of personalized services for VIPs and high-profile guests, ensuring their satisfaction.

•    Special Requests: Coordinate guest requests for special occasions, dining reservation...