Guest Relation

Responsibilities

· Demonstrates Banyan Tree’s brand service standards in all guest interactions.

· Escort guests and provide a brief orientation to the hotel’s facilities and services.

· Offer tailored recommendations based on guest preferences, such as dining, activities, and spa services.

· Maintain open communication with guests, ensuring all questions are answered and concerns addressed.

· Address guest inquiries or complaints in a timely, professional manner and resolve any issues to the guest’s satisfaction.

· Liaise with other departments (Housekeeping, Concierge, Spa, etc.) to ensure that any guest requests are fulfilled.

· Manage Accor enrolments and encourage guest enrolment to meet targets.

· Stay updated on all resort services, amenities, activities, and promotions to offer accurate and up-to-date information to guests.

· Maintain knowledge of local attractions and events to share with guests....