Guest Relations Agent

Are you passionate about hospitality and creating exceptional guest experiences? We are looking for a friendly, proactive, and guest-focused Guest Relations Agent to join our team and become the face of our property.

Key Responsibilities:

• Greet and welcome guests in a warm, professional manner
• Assist with check-in and check-out procedures
• Handle guest inquiries, complaints, and requests promptly and effectively
• Coordinate special requests and ensure VIP guests receive outstanding service
• Collaborate with front office and other departments to ensure seamless service
• Provide accurate information about hotel facilities and local attractions
• Contribute to maintaining high guest satisfaction scores

 Requirements:

• Degree or background in Hospitality, Tourism, or a related field is preferred
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