Guest Relations Agent

We are seeking an enthusiastic and customer-focused Guest Relations Agent to join our team in Cairo, Egypt. As a Guest Relations Agent, you will be the primary point of contact for our guests, ensuring their stay is comfortable, enjoyable, and memorable. Your role will be crucial in maintaining our high standards of customer service and contributing to overall guest satisfaction.

• Greet and welcome guests upon arrival, assisting with check-in procedures in coordination with the Front Office Department
• Handle guest inquiries, requests, and complaints promptly and efficiently, focusing on guest satisfaction
• Conduct daily Guest Contacts to identify and address any issues or concerns
• Coordinate special requests and arrangements for guests, such as birthday celebrations, restaurant reservations, or transportation services
• Manage VIP procedures, including greeting and bidding farewell to VIP guests
• Prepare and dist...