Guest Relations Agent

Main Duties:

• Be present on time for the shift , ensure being on the standard presentable image of the hotel ( Hair style , uniform & grooming )
• Guest Relation agent has a list of VIP arrival, she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level.
• Check the lobby area in regards to “cleanliness, light, ashtray, brochures “, take on spot necessary action.
• Follow up on the last day operation: VIP guest didn’t show up, any case to follow up. Take the necessary actions on any pending actions.
• Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities.
• Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected.
• Check the birthday & honey mooner expected for the day and sent the birthday cake wi...