Guest Relations Agent

Welcome guests with a warm and professional demeanor.

Handle guest check-ins, check-outs, and reservations efficiently.

Address guest inquiries, requests, and concerns promptly and courteously.

Provide information about hotel services, facilities, local attractions, and transportation.

Coordinate with housekeeping, concierge, and other departments to meet guest needs.

Maintain accurate guest records and ensure confidentiality.

Assist in handling guest complaints, aiming for quick and satisfactory resolutions.

Promote hotel services and loyalty programs to enhance guest experience.

Maintain a clean, organized, and professional front desk and lobby area.

Perform other duties as assigned by management.

Diploma or equivalent; hospitality or tourism-related education pref...