Guest Relations Agent - Fluency in Turkish & English is Required

CANDIDATE PROFILE

* Fluency in Turkish & English is required

* Bachelor's degree in Tourism & Hotel Management, or related major

* At least 2 years experiences in Hospitality

POSITION SUMMARY

* Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

* Contact appropriate individual or department (., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.

* Follow up with guests to ensure their requests or problems have been met to their satisfaction.

* Receive, record, and relay messages accurately, completely, and legibly.

* Respond to special requests from guests with unique needs.

* Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

At Marriott International, we are dedicated to bei...