Guest Relations Agent - Hotel Rosa Grand, Milano

Join Starhotels and become part of the Front Office Team as Guest Relations Agent at our Hotel Rosa Grand n the heart of Milan .
As the main contact between hotel and guests, you’ll guide them to have a fantastic stay with a perfect service experience.

Your responsibilities include:

Being the key point of contact for our guests, efficiently responding to Guest inquiries and providing information and assistance.

Welcoming every guest with authentic and genuine hospitality, setting the tone for their stay.

Handling check-in, check-out activities as well as other related tasks.

Efficiently managing guest messages and requests.

Staying updated about hotel services, guest needs, and special events.

Managing the VIP interactions, assuring prompt and effective service delivery and follow up.

Ensuring lobby and Front Desk standards and safety compliance.

Adhering to polici...