Guest Relations Executive (Restaurant)

Job Description

• Actively listen to guest feedback, both positive and negative, to identify areas for improvement.
• Resolve guest complaints and issues promptly and professionally, ensuring a positive outcome.
• Handle guest inquiries and requests in a timely and courteous manner.
• Maintain a positive and welcoming demeanor, creating a memorable dining experience for all guests.
• Collect and analyze guest feedback through surveys, online reviews, and direct interactions.
• Identify recurring issues and implement corrective actions to improve guest satisfaction.
• Share guest feedback with relevant departments to drive continuous improvement.
• Build strong relationships with regular guests and VIPs, recognizing and rewarding their loyalty.
• Handle guest reservations and special requests, ensuring a seamless dining experience.
• Collaborate with the marketing team to develop guest loyalty programs an...