Guest Relations Executive

Answer incoming calls from customers in a professional, friendly, and efficient manner
Take orders and process reservations, while providing information on menu items, specials, and promotions
Assist customers with inquiries about operating hours, location, and services
Resolve customer complaints or issues promptly, striving to exceed customer expectations
Maintain a thorough understanding of OUE Sky's offerings, policies, and procedures
Accurately enter orders and reservation notes into the CRM system (SevenRooms) and confirm details with customers
Provide recommendations for menu items, specials, and promotions to boost sales
Manage order changes, cancellations, and communicate updates with customers in a timely manner
Ensure customer records in the system are accurately updated and maintained
Collaborate with the Guest Relations, Kitchen, and Operations teams to ensure smooth and efficient service
Follow all company policies and procedures, including t...