Guest Relations Intern

Job Description

Support guest relations teams within an international hotel environment to enhance customer experience and service quality. Develop communication and interpersonal skills in a multicultural hospitality setting.

Training placements may align with internationally recognised hotel brands, including InterContinental-branded properties.

Duties may include:

• Supporting guest relations and service teams
• Assisting with guest enquiries and feedback
• Observing service recovery and communication standards
• Supporting guest experience initiatives

Requirements

• High school diploma or equivalent
• Strong interpersonal skills
• Basic English communication ability