Guest Relations – Intern

Conduct tours of local areas, explaining local points of interest. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Identify and explain room features to guests. Ensure guests' needs are met, including special requests. Arrange transportation for guests/visitors. Accept and record wake-up call requests. Communicate VIP arrivals to designated personnel. Greet and escort VIPs. Process, organize and coordinate check-ins, check-outs, room assignments/requests/changes, reservations and cancellations; secure payment. Run and review shift logs/daily memo books. Log all guest requests, incidents, adjustments and comment cards into computer. Prepare and send faxes to appropriate personnel and guests. Coordinate delivery of packages and/or boxes to the proper meeting room or guest room. Communicate parking procedures to guests/visitors.

Follow company policies and procedures; mainta...