Guest Relations Manager

POSITION SUMMARY

In accordance with the policies, procedure and standards of Chroma Hospitality and Grafik Pinehouse Baguio, as the Guest Relations Manager, you are aware that today's travelers want to connect deeply with the destinations they visit. At GPHB, our aim is to bring to life a unique experience for each of our guests. You will be responsible in curating and enhancing overall guest experience across all touch points within the hotel. You can explore and partner with local artisans to offer workshops in crafts like pottery, weaving, basket weaving, sliver craft and more This cultural immersion allows our guests to experience the traditions, cuisines, and stories that will help create their Chapter One. The hotel will revolutionize guest stays by introducing Hyper Personalized Guest Experience. You will work with Executive Leadership Team, Department Heads, and front-line staff to deliver these extraordinary experiences for our guests that will build...