Guest Relations Manager

Job Description:

We have an exciting opportunity for an experienced Guest Relations Manager to join our amazing Front Office team in The Kingsley.

Responsibilities

• To ensure guest satisfaction across all areas of The Kingsley
• To provide an excellent guest service experience and mentor others through briefings
• The ideal candidate will have a passion for hospitality and knowledge of the Cork area
• Outstanding customer service and problem solving skills and complaint handling
• Excellent grooming and presentation
• Up sell and promote the Dining Outlets, Spa and Health Club
• Manage the guest feed back on relevant platforms such as TripAdvisor, Revinate, Booking.com and report on progress
• To maintain and improve scores of the above
• Manage guest information in guest rooms up to date and relevant
• To collate all reviews and complaints from guests and report on same at senior managemen...