Guest Relations Manager

**Guest Relations Manager**
Are you passionate about creating exceptional guest journeys and leading service excellence? We are looking for a **Guest Relations Manager** who will champion personalized service, manage guest feedback, and lead the Guest Relations team to consistently exceed guest expectations.

**A little taste of your day-to-day:**
Every day is different, but you’ll mostly be:

+ Leading and managing Guest Relations operations to ensure outstanding guest experiences.
+ Personally welcoming VIPs, repeat guests, and special attention guests.
+ Handling guest feedback, complaints, and service recovery with professionalism and empathy.
+ Monitoring guest satisfaction scores, reviews, and feedback platforms, and driving improvement actions.
+ Coordinating closely with Front Office, Club Floor, Housekeeping, F&B, and other departments.
+ Managing guest preferences, profiles, and loyalty recognition in the system.
+ Coaching, mentoring...