Guest Relations Manager

As Guest Relations Manager in our luxury hotel, you will ensure exceptional guest experiences and maintain the hotel's reputation for excellence. By prioritising guest satisfaction, fostering positive relationships, and delivering exceptional service, you and your team play a crucial role in maintaining the high standards of Sofitel London St James. As part of your responsibilities, you will:

• Enhance the guest experience proactively across all hotel areas, anticipating and exceeding guest expectations.
• Ensure guests feel valued and welcomed throughout their stay, providing personalised services, handling special requests, and building trust through attentive and empathetic engagement.
• Manage VIP guests with particular attention to their privacy, security, and satisfaction requirements.
• Lead and hold full accountability for all team members, ensuring consistent delivery of service excellence.
• Monitor guest feedback a...