Guest Relations Manager

Now Hiring: Guest Relations Manager | Zanzibar Island, Tanzania
We own and manage award-winning luxury beach resorts on Zanzibar Island, delivering highly personalized experiences to a discerning international clientele. Our commitment to exceptional hospitality and unforgettable guest journeys is at the heart of everything we do.
We are seeking a passionate, service-driven Guest Relations Manager who embodies excellence, warmth, and professionalism to join our team on-site in Zanzibar.
The Role
As Guest Relations Manager, you will:
• Lead the guest experience journey from arrival to departure
• Handle guest inquiries, requests, and complaints with efficiency and discretion
• Uphold and elevate our customer service standards
• Build meaningful guest relationships to enhance satisfaction and loyalty
• Work closely with local teams and an international management team
What We're Looking For
Minimum 3 years' experience in customer service within a 4- or 5-...