Guest Relations Manager

IHG
Full-time New-Zealand, New-Zealand Hospitality & Leisure
Posted:
February 21, 2026
Location:
New-Zealand, New-Zealand, New-Zealand

Job Description

Crowne Plaza Queenstown is seeking a passionate and guest-focused Guest Relations Manager to join our team.

About us

Situated on the shores of Lake Whakatipu in the heart of the adventure capital of the world, Crowne Plaza Queenstown is a leading 4.5-star hotel and a member of the IHG Hotels & Resorts family. We pride ourselves on delivering exceptional service, creating memorable guest experiences, and offering a vibrant, welcoming workplace for our team.

About the role

This is a highly visible, hands-on role, perfect for someone who thrives on engaging with guests! You’ll be in the lobby, restaurant, and other guest areas during peak times, ensuring every guest feels welcome and looked after.

If you’re a Front Office, Concierge, Tourism, or Food & Beverage professional looking for a change, here’s your chance to get on the floor and engage with guests every day.

What you'll be doing

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Job Overview

Job Type: Full-time
Location: New-Zealand, New-Zealand
Posted: February 21, 2026
Deadline: April 02, 2026